Do I have to change how I take bookings?
No. Nothing about your booking app, your calendar or your deposits
changes, and you don't have to switch to anything. BPM works from
your client list, not from your calendar, so you keep using
exactly what you use now.
What if I don't have a booking app?
This works as long as your client list is documented somewhere,
with your clients' details and when they last came in. If you'd
like to start using a booking app and don't know where to begin,
message me and I'll help you figure out the best option for you.
How do you get my client list?
At the start of every month, your client list is exported from
your booking app and imported into your system, so your campaigns
always go to who has actually been in. Most booking apps email you
the export, so you forward it to me in one tap. Or you give me
access and I pull it myself, and you never think about it again.
Do I have to decide something every month?
No. Four times a year we spend about twenty minutes planning your
next three months, and I write and schedule all of it. In between,
the only thing that reaches you is a one-line text the day before
a promotion goes out, in case your prices or your week changed —
and you can always say change it, or skip it.
What if I already have a business phone number?
Two options. Most of the time we set up a new local number for
your business texting, which is ready fastest and leaves your
existing number working exactly as it does now. If your number is
already on your cards, your Google profile or your signage, we can
move it into the system instead, so your texts and calls both run
through it. Moving a number takes 2 to 4 weeks, and the carrier
approval happens after the move rather than alongside it, so you'd
be live in about 4 to 6 weeks instead of two. It also closes your
old provider's line for that number. There are a few things to
check before moving one, so we'd go through it together on our
first call. Either way, you don't lose your number.
How long does it take to set up?
It depends on your number. A new business number is usually
approved for business messaging in about two weeks. If you'd
rather keep your existing number, it has to be transferred
into the system first, which takes 2 to 4 weeks on its own, and
the approval happens after that — so plan on 4 to 6 weeks.
Your trial month doesn't start until everything is live, so the
setup time never comes out of it either way.
What happens when a client texts back?
It comes straight to you, and nothing else is auto-sent to that
client. You answer them yourself, from your own number, like any
other text. No bot pretending to be you, and no no-reply number.
Where do I see my calls and messages?
In one app you download at setup. Your texts, your calls, your
Instagram and Facebook DMs and your emails all land in the same
place, so nothing from your business shows up next to your
personal texts. I set it up with you and show you how it works.
Is it legal to text my clients like this?
Yes, when it's done properly. Canada's anti-spam rules (CASL) let
you message clients who've agreed to hear from you or who've been
in within the last two years, and your number has to be registered
for business messaging. I handle the registration, the consent
wording and your privacy page, and anyone who replies STOP is
removed automatically.
What happens if I cancel?
You keep your client list and all the message wording written for
you, and I send both within 7 days. Your texting number can't come
with you unless you move it to your own provider, which I'll help
you do. If your website is hosted with me, you can either keep the
hosting at $20 a month or pay $97 and I'll move it to another
platform with you.
Can I stop whenever I want?
Yes. It's month to month with 30 days' notice, there's no contract
to sign yourself into, and your first month is refundable anyway.
Do you have a referral program for beauty pros?
Yes: give a month, get a month. If another beauty pro sends you my
way, your first month is still risk-free and your second month is
free. Once you've been with me 3 months, the person who sent you
gets a month free too. A free month is a credit that covers your
next bill, so nothing is charged that month.
